Privacy Policy

Information you give us. When you contact us by email, phone, or text, or send an inquiry about buying, selling, a listing, a condominium building, or a neighborhood, we receive what you choose to include: typically your name, email address, phone number, the property or area you are asking about, your timeline, and any details you share about your situation.

Technical information. Like any website, this site is delivered by web servers and a content delivery network that process standard request data such as IP address, browser and device type, referring page, and the pages requested. This is used to deliver, secure, and troubleshoot the website.

Website preferences. Your cookie choice is stored in your own browser (see Cookies and Similar Technologies below). We do not collect financial account numbers, Social Security numbers, or transaction documents through this website; information of that kind is handled outside the site through the brokerage's transaction systems.

We use the information you provide to respond to your inquiry, answer questions about properties, buildings, and neighborhoods, arrange showings and consultations, provide real estate brokerage services, and meet professional, licensing, recordkeeping, and legal obligations.

We use technical information to operate, secure, and maintain the website. We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

If you share feedback through our review page, we store what you submit: your written feedback, your name and email address if you choose to give them (both are optional, and no account is needed), the time you submitted it, and whether you gave permission to publish it. When you give permission, we also store the exact permission wording you agreed to. To limit abuse, we keep a one-way hashed identifier derived from your connection's IP address, not the address itself, and an internal note of whether our notification to Luke was sent.

Feedback is kept private for Luke's review. Saving it sends Luke a notification email through our email provider so he can read it. Submitting feedback does not publish it anywhere.

Publication takes two separate steps. Your words appear on this website or in Pinnacle Group marketing only if you tick the optional permission box and Luke then separately approves that review; without your permission it stays private. A published review is attributed to the name you entered, if any. Your email address is never displayed publicly.

The review page also links to Google, Zillow, Yelp, Facebook and Realtor.com so you can post a public review yourself if you wish. We never post to those sites for you, and nothing is copied or sent to them automatically. Anything you post there is governed by that site's own terms and privacy policy and is managed through that site.

To change or withdraw your permission, or to ask us to remove your review from this website or future marketing, contact Luke using the details in the Contact section below. We will act on requests for material we control, but we cannot recall copies that have already been distributed or remove reviews you posted on another site.

We share information only as needed to operate. Today that means: the hosting and content-delivery provider that serves this website; the managed application and database platform that stores form submissions and My Pinnacle workspace data and handles workspace sign-in; the email provider used to send notifications, invitations and saved-search updates; our client relationship management system, which receives newsletter signups and inquiry contact details so we can follow up; Google Fonts, which serves the website's typefaces and therefore receives the standard request data described above; IDX Broker, which supplies NWMLS listing data and serves some search, map and property detail pages, and therefore receives the standard request data for those pages; phone and messaging providers used to communicate with you; and Windermere Mercer Island, the brokerage with which Luke Bartlett is affiliated, where required for a transaction or by brokerage policy.

We may also disclose information where required by law, court order, or professional obligation, or to protect legal rights and the security of the website.

When permitted, campaign details are retained by Pinnacle and its hosting and managed database providers with inquiries and tour requests to understand how visitors reached us. If you explicitly allow Advertising & Marketing, Pinnacle uses Google Ads to learn which ads led to saved inquiries. This website itself loads no Google advertising code. Instead, your browser briefly visits a separate measurement-only Pinnacle page, which shares with Google only the Google ad click details from your visit (such as gclid and Google ad source or campaign numbers), a random inquiry ID that reveals nothing about you, and standard connection data such as IP address and browser type. A completed handoff means the information was passed along; it is not proof that Google connected the inquiry to an ad. Google may set its own cookie on that separate page only. Google never receives your name, email, phone number, message or other form contents, private My Pinnacle or shared pages, search history, or unrelated page addresses. Enhanced conversions, customer matching, remarketing and ad personalization are not used. For inquiry measurement, only successfully saved inquiries qualify; tours, page visits, button clicks and modal openings are not. We do not sell personal information. Hosting and IDX services may separately process technical data under their own practices.

We also measure new My Pinnacle accounts that begin from a Google ad. This happens only if you explicitly allow Advertising & Marketing in Cookie Settings. A first-party permission record and secure browser cookie link your eligible public ad arrival to a genuinely new, email-verified My Pinnacle account for up to 90 days. We retain your choice ID, time, notice version, country and a random registration event ID separately from inquiry measurement. Only the isolated measurement page shares that random event ID and permitted Google ad click context with Google; no account ID, verification link, private page, search intent or personal details are shared. Its local callback is not proof Google received or attributed the event. Existing accounts, logins, invitations, tours and check-email screens do not qualify. Cookie Settings withdrawal revokes the first-party permission and prevents later registration sends, including retries. The separate page also requires its own matching same-browser capture and unwithdrawn consent. Blocked registrations are never replayed after later acceptance; you may contact Luke about retained consent evidence.

We and certain service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure marketing effectiveness, and provide features such as property search, saved searches, maps, videos, and other embedded content. Some technologies are necessary for the website to function, while others may be optional depending on your preferences and applicable law. You may manage non-essential technologies through the Cookie Settings available on our website.

The website stores your cookie preference and, for signed-in My Pinnacle users, a session token. Where permitted, first-party browser storage also retains the most recent ad click identifiers (gclid, gbraid, wbraid, dclid, gclsrc, msclkid, fbclid and twclid), campaign parameters beginning with utm_, the landing page path and capture time for up to 90 days. This context accompanies an inquiry or tour request on the same existing private record; it does not create a separate contact. This website sets no Google cookies. With your Advertising permission, Google cookies exist only on the separate measurement-only page described above, which has no access to this website's sign-in or stored information.

First-party campaign attribution is blocked when location cannot be resolved. In regions requiring consent it stays off unless you explicitly allow Advertising & Marketing in Cookie Settings. Elsewhere first-party retention is permitted unless you decline or signal Global Privacy Control or Do Not Track. Google measurement has a stricter rule in every region: it happens only after you explicitly allow Advertising under this current notice, never from an older choice, a regional default, or when Global Privacy Control or Do Not Track is on. Declining changes nothing about how the website works. Your recorded choice includes a random choice ID, its time and notice version. Cookie Settings lets you change or withdraw permission at any time; withdrawal clears campaign details in this browser, including other open tabs, and asks the measurement-only page to clear its own Google cookie. Blocked events are never replayed later. Information already sent to Google before withdrawal cannot be recalled. Earlier acceptance evidence remains on submitted records; contact Luke to request deletion where permitted. Ad platforms count their own ad clicks and impressions independently.

This website links to third-party destinations such as the brokerage's website and social profiles, and displays NWMLS listing content supplied through IDX Broker, including pages that provider serves on its own infrastructure. Those services have their own privacy practices and terms, and this policy does not govern them. Google inquiry measurement is limited to the saved inquiry outcome described above, separate from IDX forms and hosting analytics.

We keep inquiry and client communications for as long as needed to respond, provide services, and satisfy brokerage, licensing, tax, and legal recordkeeping obligations, and then dispose of them in the ordinary course. Some transaction records are subject to real estate recordkeeping requirements and are retained by the brokerage accordingly. Technical logs are retained for a short operational period by our hosting provider. We have not set arbitrary fixed deletion dates for correspondence; you may ask us to delete information you have given us and we will do so where no legal or professional obligation requires us to keep it.

You may decline to provide information, ask us to correct or delete information you have given us, ask to stop receiving communications from us, and manage optional cookies and similar technologies through Cookie Settings. Depending on where you live, you may have additional rights regarding your personal information; contact us and we will respond as applicable law requires.

We use reasonable measures to protect information in our care, including encrypted delivery of this website. No website or method of transmission is completely secure, however, and we cannot guarantee absolute security. Please do not send sensitive financial or identity information through email or website forms.

This website is intended for adults seeking real estate services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

We will update this policy as the website changes (including if analytics, property search, embedded media, or marketing technologies are added) and will revise the effective date above when we do.

For questions about this Privacy Policy or how information is handled, contact Luke Bartlett at luke@welcomehomeseattle.com or (206) 504-4396, Windermere Mercer Island, 2737 77th Ave SE, Mercer Island, WA 98040.